At Ellard, we’re committed to outstanding customer service, and since joining us a few months ago, Luke Scott, our External Account Manager for the South East, has been key in supporting that mission. In this interview, Luke shares his earlier experiences, insights on working with our customers, and what keeps him excited about his role at Ellard.
Can you tell us a little about your background and experience before joining Ellard?
"Before joining Ellard, I spent about eight years in sales and account management. I began my career selling composite doors, windows, and bifold doors to the trade, which involved a lot of cold calling. I then transitioned to the fire and security industry, where I sold security and fire systems to a diverse range of companies across the UK for six years. This experience led me to account management in facilities management, where I worked with some of the largest manufacturers in the UK automotive sector. After a brief return to fire and security, I joined Ellard, and the past three months have flown by in a really positive way!"
With such a diverse background in sales and account management, Luke is well-equipped to serve the unique needs of our South East customers. His journey through multiple industries has provided him with a wealth of knowledge and a strong foundation in building lasting customer relationships.
What excites you the most about working with customers in the South East?
"What excites me most about working with customers in the South East is the opportunity to collaborate with a diverse group of clients. Each customer differs in size, ways of working, and their values. I look forward to building long-lasting, strong relationships and contributing in any way I can to my customers' success!"
Luke’s enthusiasm for customer engagement and relationship-building is evident. His approach aligns with Ellard’s focus on delivering tailored solutions and personalized support to every client.
How do you plan to ensure smooth communication and support for your customers?
"To ensure smooth communication with my customers, I will provide regular updates on Ellard products and any upcoming releases that could add value for their customers or installers. I will prioritise timely responses to their questions and actively engage the broader Ellard team to find the necessary answers. Clear communication is essential for me to fully understand my customers' needs and ensure their satisfaction."
Luke’s commitment to clear and proactive communication will help ensure that customers in the South East receive the support they need, whenever they need it. His focus on staying connected and informed means that clients can always rely on him for timely and accurate updates.
What are you most excited about as you continue to grow in this role?
"What excites me most looking ahead is the opportunity to make a positive impact on my customer base and the potential for growth for both my customers and Ellard in the South East. Personally, I value the learning and development opportunities that Ellard offers, which greatly enhances my enthusiasm and excitement for my future here!"
Luke’s drive to grow alongside his customers and his appreciation for personal development reflect the kind of leadership and dedication we seek at Ellard. We’re excited to see the positive impact he’ll make within the South East region and beyond.
We’re confident that Luke’s expertise and passion for customer success will make him a valuable asset to the team. Please join us in welcoming Luke to Ellard—be sure to reach out and say hello if you're in the South East!
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